Frequently Asked Questions
What is BlackPages.com's Marketplace? BlackPages.com's Marketplace is an online marketplace designed to bring together consumers and businesses wishing to support the small and minority business community. A portion of the proceeds from purchases from the Marketplace will be returned to the members allowing revenue to be recirculated within the community. All consumers and businesses are invited to participate.
All sellers and their products are selected on an application basis, ensuring a curated and enjoyable shopping experience.
How do you select the Sellers and products that are available in the Marketplace? The Marketplace is an apply to sell marketplace, approvals are based on goods fitting our product suitability criteria, the imagery for the goods is high quality and there is the right mix of products across the collections.
How can I pay? All major credit cards and debit cards are accepted.
How much does shipping cost? Each individual seller sets the shipping rates for their store and product listings. Please refer to the product listing for information relating to that product.
What is you returns policy? There is no universal returns policy for the Marketplace. Each individual merchant will have a returns policy uploaded on their store. Please refer to this prior to purchasing from each merchant.
How do I contact a merchant? There is a message button for each merchant on their business profile. If you have an issue with an order or product, please contact the merchant directly through the messaging service. If you are unable to resolve your issue directly, please contact our support team on support@blackpages.com.
Seller FAQ
Selling With Us
Pricing The Marketplace works on a simple commission model where a fee of 20% is deducted from the proceeds of each sale. This fee is inclusive of cash back rewards we provide to our members.
Listings You are responsible for your listings. For this reason, please take care to describe the listed products accurately, and double check that all pricing, quantities and other specifications are correct as listed.
Provide as much detail as possible for your listing including images and descriptions as well as selecting appropriate product category from the options available.
Ensure you have sufficient stock on hand to ship the product to avoid delays in dispatch. As each vendor is different, please include your relevant shipping and exchange terms in your vendor description. All sales are made between you and the purchaser therefore it's important you understand your obligations regarding returns, exchanges, faulty products or products not as described. You can cancel and delete any listings as necessary.
Shipping Process and Timings You the Maker are responsible for shipping your products to the purchaser. We will notify you via email in real time as soon as you make a sale and expect orders to be processed by you the Maker within 2 – 7 business days of receiving your order. The order confirmation email will include purchaser details such as name, contact number, delivery address, as well as any delivery notes you may need.
Please use a trackable or signed for delivery service when shipping goods. When you fulfil your order, a tracking number should be provided to the purchaser so that you can track the delivery of the order.
Sales Proceeds All sales proceeds less commissions will be transferred automatically to your nominated Stripe account on a monthly basis.
You will be asked to verify your account details as part of the log in process.
General Information By using this service, you are agreeing to our Terms and Conditions. It is important that you take the time to understand your obligations under these Terms and to also understand your rights and responsibilities regarding Australian Consumer Law.
If you have any questions, please get in touch via the Contact Us page.